At Voyage Wings, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect and process the following types of information:
- Personal Information: This includes your name, address, email address, phone number, date of birth, passport information, and payment details when you book a trip or sign up for our services.
- Travel Information: Details about your travel plans, preferences, and requirements.
- Website Usage Information: Information about how you use our website, such as your IP address, browser type, and browsing behavior through cookies and similar technologies.
- Communication Data: Records of your communications with us, including email, phone, and online chat.
2. How We Use Your Information
Voyage Wings uses your information for the following purposes:
- To Provide Services: To process your bookings, payments, and any special requests.
- To Communicate with You: To send you updates, confirmations, or customer service responses.
- To Improve Our Services: To analyze and enhance our services, website functionality, and user experience.
- To Comply with Legal Obligations: To meet regulatory requirements, prevent fraud, and ensure security.
- To Send Promotional Material: To inform you of promotions, special offers, and other news related to our services. You can opt out of receiving these communications at any time.
3. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information with:
- Service Providers: Such as airlines, hotels, car rental companies, and tour operators to fulfill your travel arrangements.
- Business Partners: For the purposes of marketing or providing services that may interest you, with your consent.
- Legal Authorities: To comply with applicable laws, regulations, or legal proceedings.
- Analytics and Advertising Partners: To improve our website and advertising strategies.
4. Security of Your Information
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard encryption technologies and secure servers to protect your data. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.
5. Your Rights
You have certain rights regarding your personal information:
- Access and Correction: You can request access to the personal information we hold about you and ask us to correct any inaccuracies.
- Data Deletion: You may request that we delete your personal information, subject to certain legal restrictions.
- Opt-Out: You can opt out of receiving marketing communications from us at any time.
- Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at Info@voyagewings.com.
6. Cookies and Tracking Technologies
Voyage Wings uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.
7. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the "Effective Date" at the top of this page.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please email us at reservation@voyagewings.com
